Thank you for taking this quiz! Here is the "answer key" for the Dusting Cleaning Quiz. Please note, there might be information in the answers here that wasn't information in the training material. Please use both this and the info on our website to learn as much as you can. I'd love to hear from you if there's any clarification you need. I'm always adapting and improving our training material. These procedures and protocols should be followed, unless you're given different directions by a manager.
What equipment should you take with you to start on dusting?: The vacuum, 2 vacuum brush attachments, high duster, 1 Ecloth, 1 Polish, 1 White, and 3-5 small garbage bags.
What should you actually do first thing in a house if you are dusting/vacuuming?: Vacuum all of the bathrooms
Describe how to vacuum the bathroom.: Shake the rugs out, fold them and set them outside the bathroom. Then pick up anything in the bathroom that gets in the way, set it outside the bathroom door, or maybe inside the tub. Then, using the vacuum hose and the small brush attachment with yellow tape (only for bathroom floors), vacuum every inch of the floor, paying special attention to the area around the base of the toilet, baseboards and edges where hair collects. Also vacuum any surfaces that are especially dusty or hairy, like the toilet seat hinge or edge of the bathtub. Your goal is to make it very very easy for the bathroom person to clean each surface.
If the client is home, how should you plan out how you move through the house?: The best way to stay out of the client's way would be to completely dust one room, then completely vacuum that room, and stage everything properly, (maybe even mop if you know you'll have enough time). Then move on to the next room. If the client is home working in a space that they also want to be cleaned, then you can go ask them "hey, I'm all finished cleaning in the living room, can I trade places with you for about 20 minutes and I'll get your office completely cleaned?" or "When would be a good time that you're not on a phone call that I can clean this room for you? It'll take about 15-20 minutes.
What method/plan should you use for moving through each room? : It's best to do all the rooms that have hard floors (both dusting and vacuuming, so that the mopping can be done by your partner if they are done first). Within each room, pick a place to start and then work around the room counterclockwise (with your right hand) (or clockwise if you're left handed), and work top to bottom in each area. Don't forget the middle of the room like ottoman or coffee table.
What should you assume about knick-knacks and and small items to dust?: Always assume they are breakable. Simply slide the item over, dust under it, then slide it back. Or pick it up from the bottom and carefully set it back down. Hold pictures from the bottom when dusting them.
What does it mean to "spot check" windows?: To just see if they have marks on them and quickly clean only the dirty parts. Although it only takes a few extra seconds to just clean the whole pane of glass.
When should you not clean a glass storm door?: When the temperature outside is below freezing/32 degrees. Because we use water to clean, it will freeze and it's impossible to get the glass unfrozen without alcohol wipes or a hairdryer.
Name as many things in "dusting" that are considered "thorough" : All interior windows, baseboards, tops of windows and door frames, all ledges and rungs of chairs, blinds.
Name as many things as you can regarding "staging" in common rooms like the living room/den/family room. : Pillows and blankets put neatly on the couch, make sure all the blinds are uniformly open or shut, put toys away neatly, make sure rugs are straight, brush or vacuum nice lines into a couch.
What kind of "staging" can you do in bedrooms? : Make beds very neatly. Arrange items on a nightstand nicely. Close closet doors. Make sure rugs are straight. Make sure blinds are uniformly open or shut.
How do you replace garbage bags? : Push the bag to the bottom of the can, trying to get as much air out as you pull the edges of the bag over the edge of the can. Then tie two of the tabs together on the outside of the can so that the bag is tight. Tuck all tabs under the tightened edge neatly.
